The easiest and fastest way to design and deploy a chatbot is with a low-code bot-builder platform like Gupshup. It can be implemented on the company’s website or on other channels like Facebook Messenger, WhatsApp, Slack, etc. Rather, chatbots are based on Conversational AI technology.Ī conversational AI chatbot enables companies to automate some part of their customer communications setup for marketing, promotions, support, and many other use cases. Thus, it’s not a question of Conversational AI vs Chatbot. Types of Conversational AIĬhatbots are among the most popular applications of Conversational AI. The above (imaginary) conversation is everything that conversational AI and conversational AI chatbots are not. By effectively combining Conversational AI with human support, organisations can quickly connect more people to the support they need and thus redefine customer experiences. ![]() In addition, automation with Conversational AI improves the productivity of human agents, and enables them to focus on more high-value and meaningful tasks. It also enables them to automate many mundane, repetitive or low-value tasks, so they can serve customers without adding expensive resources to the process. However, it does allow companies to help their audience in many ways, even with limited resources. Of course, Conversational AI cannot completely replace human-to-human interactions. The extent to which these capabilities are used depends on the type, function and purpose of the conversational AI tool being deployed. Often, such tools can do all of the above in multiple languages. Imitate human interactions to answer queries, address concerns and resolve issues.Decipher language syntax, nuances and context.Recognise speech and text inputs from human users.For this to happen, they use large volumes of data, as well as Machine Learning (ML) algorithms and Natural Language Processing (NLP) capabilities. It also helps the brand connect with customers at scale, and deliver personalised engagement and support.Ĭonversational AI applications enable seamless and automated communications between brands and customers. What is a Conversational AI platform?Ī Conversational AI platform enables organisations to build user-friendly applications like chatbots and voice assistants that allow customers to interact with the brand in a simple, real-time manner. In such a scenario, modern companies must deliver omnichannel, personalised and real-time Customer Experiences (CX) – for which old-fashioned customer communications tools are ineffective.Ĭonversational AI refers to technology that allows machines to understand and process human language inputs, and respond to them in a near-human manner with the right context and smooth flow. ![]() They also want to be “heard”, and treated as unique individuals, not as faceless “cases” or “tickets”. They want digital support and personalised experiences from the brands they support. Today’s customers expect fast answers and instant gratification. Let’s start with – What is Conversational AI? In this blog, we will address all these questions. What is conversational AI? How does a conversational AI platform work? What are the most common conversational AI use cases? What is Conversational AI? The 2021 Guide!
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